💬 Conversations

1
Buying a Train Ticket
Buying a Train Ticket
Passenger Hello. I'd like to buy a ticket to Edinburgh, please.
Clerk Certainly. When would you like to travel?
Passenger This Saturday morning. Is there a train around nine o'clock?
Clerk Yes, there's a direct train at nine fifteen. It arrives in Edinburgh at twelve forty-five.
Passenger That sounds perfect. How much is a return ticket?
Clerk A standard return is sixty-five pounds. If you book in advance, you can get it for forty-two pounds.
Passenger I'll take the advance ticket, please. Do I need to reserve a seat?
Clerk Seat reservations are free with this ticket. Would you like a window seat or an aisle seat?
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2
At the Airport
At the Airport
Agent Good morning. Can I see your passport and booking reference, please?
Traveller Good morning. Here you are. I'm on the nine forty-five flight to Rome.
Agent Thank you. Are you checking in any luggage today?
Traveller Yes, just this one suitcase. And I have a carry-on bag.
Agent Your suitcase is twenty-two kilograms. That's within the limit. Here's your boarding pass.
Traveller Which gate do I need to go to?
Agent Gate B fourteen. Boarding starts at nine fifteen. Please be at the gate by nine o'clock.
Traveller Thank you. Is there a café near gate B fourteen?
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3
At the Hotel
At the Hotel
Receptionist Good evening. Welcome to the Grand Hotel. Do you have a reservation?
Guest Good evening. Yes, I have a booking under the name Lisa Chen. It's for three nights.
Receptionist Let me check. Yes, I can see your reservation. You have a double room with a city view.
Guest Wonderful. What time is breakfast served?
Receptionist Breakfast is served in the restaurant on the ground floor from seven to ten thirty.
Guest And is there a gym or swimming pool in the hotel?
Receptionist Yes, we have both. The gym is open twenty-four hours and the pool is open from six in the morning until ten at night.
Guest Perfect. Could I also get a wake-up call at seven tomorrow morning?
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4
Renting a Car
Renting a Car
Agent Good morning. Welcome to QuickRent. How can I help you?
Customer Good morning. I'd like to rent a car for four days, please.
Agent Of course. What type of car are you looking for? We have small, medium, and large vehicles.
Customer A medium-sized car would be fine. Something comfortable for long drives.
Agent I can offer you a Toyota Corolla. It's very reliable and fuel-efficient.
Customer That sounds good. What's the daily rate?
Agent It's forty-five pounds per day, which includes basic insurance. Full insurance is an extra fifteen pounds per day.
Customer I'll take the full insurance, please. Can I return the car to a different location?
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5
Asking About Flight Delays
Asking About Flight Delays
Passenger Excuse me. My flight to Paris was supposed to leave at two o'clock, but I don't see it on the board.
Staff I'm sorry for the inconvenience. Which flight number is it?
Passenger It's flight BA two four six. The departure board shows it's delayed.
Staff Yes, I can see that. There's a technical issue with the aircraft. We expect a delay of about two hours.
Passenger Two hours! I have a connecting flight in Paris. I'll miss it!
Staff I understand your concern. Please go to the customer service desk and they will help you rebook your connection.
Passenger Will the airline cover any expenses? I may need to buy food while I wait.
Staff Yes, for delays over two hours, we provide meal vouchers. You can collect them from the service desk.
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6
Getting a Taxi
Getting a Taxi
Passenger Hi. Could you take me to the city centre, please?
Driver Of course. Where exactly would you like to go?
Passenger To the Grand Hotel on King Street. Do you know it?
Driver Yes, I know it well. It should take about twenty minutes in this traffic.
Passenger That's fine. Could you go via the motorway? It might be faster.
Driver Actually, the motorway is very busy at this time. The city road is quicker right now.
Passenger OK, whatever you think is best. How much will it cost approximately?
Driver It should be around fifteen to eighteen pounds. The meter will show the exact amount.
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📝 Unit Quiz

Test your understanding of the conversations in this unit. Answer all 12 questions, then click Check Answers.

Part A: Fill in the Blank (4 questions)

Q1. The advance train ticket to Edinburgh costs forty-_______ pounds.

Q2. The traveller's flight to Rome is at nine forty-_______.

Q3. The hotel guest's name is Lisa _______.

Q4. For flight delays over two hours, the airline provides meal _______.

Part B: Multiple Choice (4 questions)

Q1. What time does the direct train to Edinburgh depart?

At nine o'clock
At nine fifteen
At nine thirty
At nine forty-five

Q2. What is the daily rate for the Toyota Corolla with basic insurance?

Thirty pounds
Forty pounds
Forty-five pounds
Sixty pounds

Q3. Why is the flight to Paris delayed?

Bad weather
A technical issue with the aircraft
The airport is too busy
The pilot is late

Q4. Why does the taxi driver not use the motorway?

It costs extra
It is under repair
It is very busy at this time
It is longer
Part C: Match the Response (4 questions)
Q1. Do I need to reserve a seat?
Q2. Which gate do I need to go to?
Q3. Could I get a wake-up call?
Q4. How much will the taxi cost?